When will I receive my order?
You will normally receive items that are in stock after 2-3 working days (Austria). Shipments to other EU countries usually take 2-6 days. Please note, however, that we have no influence on this.
For items that are not in stock and have to be manufactured first: we want to shine with quality and reserve the right to take 2 to 10 days for manufacture. Usually you get your package relatively quickly.
How is my order packed?
Depending on the size and quantity of the items ordered, we select suitable packaging.
How do I measure my dog correctly?
You need a flexible measuring tape. It is best to measure your darling while standing. You measure the neck circumference at the bottom of the neck. Note that at least two fingers should fit between the collar and the neck. The chest circumference is measured at the "widest" point of the chest and the back length is measured from the base of the neck (shoulder) to the tail.
If you are unsure about the size, feel free to contact us!
Can I order special sizes?
no Just write to us and we will discuss with you what is possible and what is not.
Can I have my collar personalized?
no Get in touch with a specific wish, we will do our best to make it come true.
Can I buy products on site?
Unfortunately not at the moment. But that could change soon ;)
How do I care for my products?
We recommend hand washing and mild soap. Never put your products in the dryer!